Refund policy
Updated January 16, 2023
We do not accept returns. All sales are FINAL. *Code must be applied at checkout to be valid. Cannot be applied to previous purchases.
We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly exchange, replace, your purchase within 10 days of your packages delivery confirmation - a few exception (see below).
You should contact us within 2-3 days of receipt of your order for Exchange (Exchange Instructions).
We kindly ask that our customers refrain from purchasing multiple items to decide which will work best, while planning to return the rest. This is due to our large selection and low prices. Only one return is accepted per headpiece and per jewelry.
EARRINGS are non-returnable or exchangeable. PURSES/BAGS ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS OR EXCHANGES WILL BE ACCEPTED.
Earrings are non-returnable for sanitary /hygiene purposes.
Email us at support@aiandeva.com for exchange instructions
Merchandise must be unused, undamaged, and in saleable condition. Merchandise that is returned in non-saleable condition will be sent back to the customer. Postage, shipping and handling charges are not reimbursable -- NO EXCHANGES AFTER WEDDING DATE
There is a 15% return fee on all applicable exchange, We do not refund shipping. We apologize but the restocking fee is justified as it takes time out of our busy day to receive and unpack the item, inspect it for damage, return it to inventory, update our inventory, unpack the item, this is cost to us. Also if a free shipping coupon code was used or if the order is now less than the 100.00 due to the return a shipping charge of $8.95 will be deducted from the return, this is our cost to ship the initial item out to you which you are now returning. You will be issued a gift card for all exchanges by email.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at support@aiandeva.com. If your exchange is accepted, you need to ship back the item/s (paid by customer), as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at support@aiandeva.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Insurance is available for purchases to cover damaged purchases.
Aiandeva is not liable for lost, stolen packages. VIP insurance is available for purchase.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, EARRINGS are non-returnable, custom products (such as special orders or personalized items).
Unfortunately, we cannot accept exchanges on sale/promo, custom orders digital items, gift cards or Made to Order.
Purses BAGS or Made to order, ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS OR EXCHANGES WILL BE ACCEPTED
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. A giftcard will be given after we receive your exchange.
Refunds
All sales are final. We will notify you once we’ve received and inspected your exchange and let you know if the exchange was approved or not.
By purchasing you are agreeing to the following terms and conditions: You have read the product description and understand the product that you are receiving. You understand and agree to our refund policy. You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, coupon changes, etc).