Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.
Q: WHERE DO YOU SHIP?
A: We ship from Atlanta, Ga. Please note we are not responsible for any delays or fees due to USPS. Please contact your local postal service for more information on customs and duties.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Standard Shipping: $8.95. Signature signing required.
Note we are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as we kindly ask for your patience during this time! We appreciate your continued support and understanding
Q: DO YOU OFFER FREE SHIPPING
A: YES! We offer FREE standard shipping to the US on all orders over $100 USD after discounts and promo codes.
Q: WHEN WILL MY ORDER SHIP?
A: All in stock orders are quickly shipped within 2-3 business days, peak season 3-4 business days. If your order has not shipped within this time frame, it may be because of: Pre-order items, items that are not in stock and have an estimated ship date. Personalized items. Missing information - check your email!
Q: WHAT DOES IT MEAN WHEN PRODUCT HAS AN ESTIMATED SHIP DATE?
A: If an item has an estimated ship date, it means it's currently out of stock and in the process of being restocked, and estimated to be available to ship on the date specified. This gives you the option to purchase and reserve the item(s) you want in advance and guarantee you'll get them.
Payment for the item will be taken at the time the order is placed and your card will be charged upon checkout.
Q: THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING?
A: If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: Verify the shipping address on your order that it's correct. Look for an attempted delivery notice slip. Double check your area in case it's stored in a hidden area. Check to see if your neighbors or someone in your residence accepted it. Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving.
Q: DO YOU OFFER PERSONAL STYLING SERVICES?
A: Yes, and we welcome them. Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your event, we're here to help. Please send an email to Support@aiandeva.com
Q: HOW SHOULD I CARE FOR MY ITEMS?
A: We want for you to enjoy your items forever. However, fashion jewelry isn't meant to be worn 24/7. To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly.
Q: WHAT ARE YOUR PRODUCTS MADE OF?
A: Our jewels metals ranging from gold and silver plating, to rhodium, 14K gold plating and sterling silver. All our products meet jewelry standards and are safe to wear. Treat your jewels with love and care, and they'll keep sparkling for you!
Q: HOW DO I EXCHANGE OR RETURN AN ITEM?
A: We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly exchange, replace, refund (if applicable) your purchase within 10 days of your packages delivery confirmation in unworn condition - a few exception (see below for non-returnable items and items arriving damaged).
You should contact us within 2-3 days of receipt of your order for RA (Return Instructions).
We kindly ask that our customers refrain from purchasing multiple items to decide which will work best, while planning to return the rest. This is due to our large selection and low prices.
Email us at firstname.lastname@example.org for return instructions
Merchandise must be unused, undamaged, and in saleable condition. Merchandise that is returned in non-saleable condition will be sent back to the customer. Postage, shipping and handling charges are not reimbursable -- NO RETURNS/EXCHANGES AFTER WEDDING DATE
There is a 15% return fee on all applicable returns/exchanges. We do not refund shipping. We apologize but the restocking fee is justified as it takes time out of our busy day to receive and unpack the item, inspect it for damage, return it to inventory, update our inventory, unpack the item, this is cost to us. Also if a free shipping coupon code was used or if the order is now less than the 100.00 due to the return a shipping charge of $8.95 will be deducted from the return, this is our cost to ship the initial item out to you which you are now returning.
If ordering jewelry for bridal party please order one piece first to ensure you like the item we CANNOT take returns on over 3 pcs of the same jewelry
If you decide to exchange your item/s for something else of equal or higher value the exchange fee will be waived (excludes veils and headpieces - see below) (we will work with you to be sure you are satisfied) -
****Damaged or wrongly packed items will not incur any restocking fee, will be immediately replaced with the same item OR a store credit.
****We are not responsible for lost, stolen, and/or incorrect written billing/shipping address.